I build operational systems that eliminate manual work.
I design and build automation workflows that connect your forms, CRM, AI, and internal systems so your business runs more efficiently and your team spends less time on repetitive work.
4 Years
Automation Experience
Production Systems
Built for Reliability
Open to Work
Freelance & Contract
- Incoming Lead
- Intent Detection
- Qualified?
- Schedule Meeting
- CRM Updated
- Slack Notification
I spent four years fixing broken automations and integrations before I started building operational systems myself.
Working in SaaS support gave me firsthand experience with the issues that slow teams down, from broken integrations and API errors to unreliable workflows. I helped hundreds of customers get tools like Zapier and Microsoft Power Automate working the way they should while partnering with engineering teams to solve the real problem, not just the symptom.
Today I use that experience on the build side. I design operational systems around the failure modes I used to troubleshoot, so your team isn't the thing holding the workflow together.
The tools behind every system
Every project is different, so I choose the tools that best fit your workflow, budget, and goals. The focus is on building reliable systems that are easy to maintain.
Automation
- n8n
- Make.com
- Zapier
- Activepieces
- Power Automate
- GoHighLevel
AI
- OpenAI
- Gemini
- Claude
- Groq
- AI Agents
- Prompt Engineering
- RAG (Retrieval-Augmented Generation)
Business Apps
- Airtable
- Jotform
- Slack
- Notion
- Google Workspace
- Calendly
- HubSpot
- Shopify
- Stripe
Automation Expertise
- Workflow Automation
- AI Workflow Design
- API Integration
- Webhook Implementation
- Business Process Analysis
- Technical Troubleshooting
- Documentation & Handover
Solutions I Build
Practical systems that save time, reduce busywork, and fit the way your business already works.
Intelligent Routing & Triage
Automate the decisions that slow work down. Requests get classified, prioritized, and routed to the right person, with AI handling the judgment calls and your team keeping final say.
Sales Funnels & Lead Systems
Landing pages, lead capture, follow-up, and CRM workflows that move prospects through your pipeline without anyone chasing them manually.
Client Experience Automation
Simplify onboarding with forms, scheduling, contracts, approvals, and client communication that runs itself.
Business Process Automation
Remove repetitive tasks by connecting the tools your team already uses into one reliable workflow.
Custom Integrations & Internal Tools
Connect the APIs, databases, and software your business already runs on into custom solutions built around your process, with AI added where it fits.
Internal Knowledge & Support Assistants
Give your team instant answers from your own documentation, and draft support replies from company knowledge with a person approving every one.
Not sure which one you need?
Describe the bottleneck and I'll tell you →Real systems solving real business problems
Every project began with a process that wasn't working. These are the systems built to fix it.
More Projects Coming
I'm currently documenting more client work and personal builds. Additional case studies covering business automation, internal tools, funnels, and AI agents will be added soon.
Seven years of solving real operational challenges
Working with production systems has taught me how to identify issues, understand what's causing them, and collaborate with teams to build lasting solutions.
- Nov 2021 – Jul 2026
Technical Support Specialist
Jotform (Remote)Nov 2021 – Jul 2026
Resolved 200–300+ tickets daily involving forms, workflows, integrations, and automation. Diagnosed complex SaaS issues involving APIs, webhooks, and third-party integrations. Helped customers implement automation workflows using Zapier and Power Automate. Earned Top Agent recognition for consecutive months with a 98%+ CSAT score.
- May 2021 – Sep 2021
Onboarding Specialist
NEXT MusicMay 2021 – Sep 2021
Guided creators through account setup and streaming configuration, troubleshooting technical issues to ensure smooth onboarding.
- Sep 2019 – Dec 2020
Billing Specialist
VXI PhilippinesSep 2019 – Dec 2020
Resolved billing and account issues for a major U.S. telecom provider, consistently exceeding CSAT and resolution-time KPIs.
- Sep 2017 – May 2019
Customer Service Representative
Sutherland (Amazon)Sep 2017 – May 2019
Handled high-volume customer support across phone, chat, and email for order, delivery, and account issues.
Tell me what's slowing your team down
No lead magnet, no funnel. Tell me what's eating up your time and I'll give you an honest answer on whether automation's worth it, plus roughly what it'd take.
Prefer to talk it through?
We'll spend twenty minutes going over how your team works now, and I'll tell you honestly whether automation's worth pursuing.
Rates & availability
Open to hourly, part-time, full-time, and one-off project work. Currently taking new clients and can usually start within a few days of the first conversation. Every project starts with a short conversation before any work begins.
Direct
- Emailhello@harveynicdao.com
- LinkedInlinkedin.com/in/harvey-nicdao
- LocationMabalacat City, Philippines · Remote-ready